Refund policy

Exchange & Return Policy

Before Accepting Your Order

Please inspect your order before accepting it from the courier.

If the item does not fit, arrives damaged, or is not what you expected, you may return it immediately to the courier at the time of delivery.

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Returns

We do not accept returns after an order has been received and accepted by the customer.

Once the courier leaves and the order is successfully delivered, the sale is considered final.

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Exchanges

Need a different size or have an issue with your order?

Contact us within 24 hours of receiving your package through:

📧 Requiem.essentials@gmail.com
📱 Instagram Direct Messages

Once your request is approved, we will arrange an exchange as quickly as possible, usually within 1–2 business days.

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Important Notes

* Items must be in their original condition and unworn.
* Exchange requests are subject to product availability.
* Shipping fees for exchanges may apply depending on the reason for the exchange.

Thank you for shopping with us.

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